Please check your order carefully BEFORE you check out. We cannot make changes once your order has been placed. If you need additional merchandise, you will need to place another order.
We hope that you are completely satisfied with your Alegria’s purchase, but if for some reason you are not satisfied and would like to return or exchange any product(s), please refer to the following policy:
If for some reason you are not satisfied with anything you purchased from our online store, you may return it to us within thirty (30) days of the receipt date for an exchange or refund. We do not refund shipping charges, and you are responsible for paying the cost of shipping the product(s) back to us (including the cost of insurance, if you choose to insure the package). After thirty (30) days, we will not accept returns or exchanges for any reason other than for manufacturer defect.
Please include a note in your package indicating your original order number, your reason(s) for returning the product(s), and whether you want an exchange or refund.
Ship your package to:
Alegria Soaps/Jabones Alegria
Garden Plaza, Local #13
Playa Tamarindo, Guanacaste
We do not take returns in cases where a customer’s scent preference is involved or allergic reactions have taken place. We trust our customers will know their bodies and any sensitivities and avoid purchasing items that may cause problems. Just ask for a sample of any ONE type of soap and we will gladly send you a small slice to try it out!
Remember, our products are all natural so please store them in a dry, cool place.
Due to COVID-19 we are currently only able to ship to the following countries:
Argentina, Brazil, Chile, Colombia, Framce, Japan, Mexico, Netherlands, South Korea, Spain, United Kingdom & United States.